At SEA Books & More, we’re dedicated to ensuring our customers are satisfied with their purchases. Our return policy is designed to be straightforward and customer-friendly for physical products while also acknowledging the unique nature of digital goods, such as e-books. Please review the details below:
Physical Products
Returns & Refunds: If you’re not completely satisfied with your physical product purchase, you may return the item(s) within 30 days of receipt for a full refund. To be eligible for a return, items must be in the same condition that you received them, unused, and in their original packaging. Proof of purchase is also required for the return.
Process: To initiate a return, please contact our customer service team at [customer service email/phone number] with your order number and details about the product you wish to return. We will provide instructions on how and where to send your return package. The customer is responsible for return shipping costs.
Refund: Once your return is received and inspected, we will send you a notification email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within 7-10 business days.
E-Books
No Refund Policy: Due to the digital nature of e-books, we are unable to offer refunds once the order has been processed and the download link has been provided. We encourage our customers to review all purchase information and sample content (if available) before finalizing their purchase.
Questions
If you have any questions about your specific return, our policy, or the products, please contact our customer support team. We’re here to help and ensure your shopping experience with SEA Books & More is exceptional.